FREQUENTLY ASKED QUESTIONS

Where does Greyhound Freight go?
What type of Freight can I send?
When does my freight travel?
How long does my freight take to get to its destination?
Do I have to meet the Coach when it arrives?
How will I know when my freight has arrived?
How much will Greyhound Freight charge for my freight?
Does Greyhound Freight offer a Pick Up or Delivery Service?
How do I pay for my Freight charges?
How secure is the freight?
How do I Track my freight once I have sent it?



Where does Greyhound Freight go?

Greyhound Freight is an Australia wide freight distribution service.In some areas we do not operate a regular passenger service and in those circumstances you will find we partner with reliable companies who compliment and complete your requested service.

Greyhound Freight has capitalised on the available space within our Greyhound Passenger Coach network and combined this with our extensive network of over 200 authorised Greyhound Agent Depots throughout Australia to enable us to provide a highly competitive road freight service. In addition to this strength, you can now book and pay for our services over the Internet or through many of the 10,000 registered travel Agents within Australia.

Because most of our authorised Agents service local communities we are able to connect with Regional communities, in most circumstances on a daily service basis. that most freight companies find difficult to access directly and rely on contracting out to external service providers. Here at Greyhound, your freight always stays within our network.

To find out more, use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability or book online.

What type of Freight can I send?

Size & weight restrictions on Greyhound Freight are as follows:

Weight: Maximum of 20kg in actual weight. If your item exceeds this, see below or we recommend that you try to repackage your item into smaller parcels which are each below 20kg.

If you have heavier items to send, in some circumstances we may be able to assist so please call our Operators on 1300 65 65 32 and we will give you an immediate answer or suggest an alternative.

Greyhound Freight reserves the right to refuse to send items at our discretion.

Maximum dimensions you can send on our service?     200cm x 100cm x 80cm

We handle freight to cater for both Personal and Commercial activities provided the freight is declared by you not to be restricted or dangerous goods.

When does my freight travel?

We don't wait until we fill a truck before we can send it. As soon as your freight has been receipted in our depot, we will manifest it for the next available service. Our passenger coaches run 365 days of the year, and most importantly, they run to a timetable.

To find out more use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability or Book Online.

How long does my freight take to get to its destination?

The time it takes freight to arrive at its destination depends on where the item is being sent from and where it is going to.

NB: For Pick-up and Delivery Services, additional days are required and these time frames may vary based on location.

Do I have to meet the Coach when it arrives?

No. We only allow this by exception, an example would be an urgent delivery of blood plasma or spare parts required in a remote location. In almost every other circumstance your freight is handed over to an authorised Greyhound Freight Agent or dropped at a secure holding area for collection by the Agent.

The Agent will store your parcel ready for you to collect within normal business hours or arrange for delivery if this service has been requested and paid for.

You can check who your agent is by using our Book On-Line Search Engine.

How will I know when my freight has arrived?

Depot Services

If you are expecting a package, you should have been provided with a Con-note number from the person sending you the goods OR our staff would have provided you with a Booking Reference number at the time the booking was made. Either of these numbers can be used to track your package.

Our Greyhound Freight Agent will not pro-actively notify you of freight being held for collection.

Greyhound Freight may charge you storage fees for unclaimed Freight as per our Terms & Conditions.

Delivery Services

If you are expecting a package, you should have been provided with a Con-note number from the person sending you the goods OR our staff would have provided you with a Booking Reference number at the time the booking was made. Either of these numbers can be used to track your package.

Our courier will deliver your package and if you are not at home, a card will be left to advise you to call us.

A fee for re-delivery will be charged to you OR alternatively goods can be collected from our Depot. This is the model Australia Post have used for many years and enhances the security of your parcel.

Greyhound Freight will not pro-actively notify you of expected freight deliveries.

Contact us to submit a request for status.

How much will Greyhound Freight charge for my freight?

Greyhound uses two main criteria to calculate your freight rate.
  1. Size and Weight calculation

    We will measure, weigh and charge your freight per piece, not per consignment.
    The freight charge for each parcel is calculated on the greater of two measurements:
    • The "actual" weight (commonly known as the dead weight).
    • Or the size (commonly known as the cubic or volumetric weight).
    The cubic weight is used as a means to determine how much "space" your package will take up within our Freight Bins throughout its journey.(To calculate the size (cubic weight), multiply the H x L x D x 250).

    NB: Due to Work Place Health and Safety regulation we are limited to "actual" Weight restrictions of 20 kg per piece.

  2. Service Capability

    We will add the subtotal of the Freight Rate to any additional Service you choose to arrive at a final cost. (eg courier delivery to your door).
An example:

A Computer Monitor packed in a box with an "actual" weight of 15kg's and dimensions of 50cm H x 50cm L x 50 D.

In this instance, 0.5 x 0.5 x 0.5 x 250 = 31 kg's so we would charge the Freight component at 31 kg's.

We then add the cost of any additional Service/s such as pick-up & delivery to the Freight Rate to arrive at a final cost.

To find out more, use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability or book online.

  • To convert your dimensions from Imperial to Metric click here.
  • To view our Transit Time Guide click here.
  • Click here to ask us for a Freight Estimate.
To find a Freight Estimate, a Greyhound Freight Agent, a Service capability or Book Online refer to our Book On-Line tool.

Does Greyhound Freight offer a Pick Up or Delivery Service?

Yes. Greyhound Freight operate one of the largest networks available within the freight industry with over 200 authorised Agent Depot locations and Courier partners, servicing suburbs & towns throughout Australia.

Many of our authorised Agent Depots are open 7 days for your convenience and most can arrange Pick up, delivery or both for an additional charge.

NB: A courier service for Pick up or Delivery may not be available in some areas.

To find out more, use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability, Freight Rate or Book Online or click here to ask us for a Freight Estimate.

How do I pay for my Freight charges?

Internet bookings

  • All major Credit Cards and EFTPOS
Greyhound company sites and Terminals
  • All major Credit Cards and EFTPOS
  • Eftpos (only available in person)
  • Money Order
  • Company Cheque
  • Edi-Debit Account (requires approval)
  • Cash (only available in person)
Greyhound Authorised Agents

  • Edi-Debit Account (requires approval)
  • Cash (only available in person)

How secure is the freight?

Security is an area we take seriously. A tightly knit network and our tracking systems are just two ways we can ensure your freight is secure with us. In addition, all freight is signed for upon collection at our Depot or upon delivery by our courier services, which also enables us to provide you with a Proof Of Delivery, on request. Transport Organisations have Terms and Conditions which require the Sender (Consignor) and Receiver (Consignee) to bear all risk. We suggest you contact your Insurance Broker to arrange a quotation on items. Please note; on some items your Broker will not offer to insure and we have included a range within our Terms and Conditions which may fall into that category.

Click here to request a Proof of Delivery for freight you have already sent.

Click here to view our Terms and Conditions.

How do I Track my freight once I have sent it?

If you have already sent freight with Greyhound, click here to submit a request for status.

Remember to provide us with your Con-note number so that we can service your request promptly and efficiently.